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  • How do I know if I should see a therapist/counselor?
    Therapy can be beneficial for anyone. You do not have to wait for a life altering event to happen before reaching out. Finding additional support and guidance from a counselor can help in more ways than one. When you are feeling overwhelmed or burnt out from life stressors, feeling unsure how to move towards an important goal, or just not feeling “yourself”. Therapy is meant to be a neutral environment that is warm, inviting, and welcoming. You are free from any outside bias like you may have with friends and family. It is a place where you fully express yourself without repercussions and gain insight and knowledge as well as new tools to help with anxiety, depression, and overall stress. If you are considering therapy, just give it a try. You never know how it may help if you don’t try it.
  • What should I do if I don’t vibe with my therapist/counselor?
    You need to speak up. Here at Northern Lights Therapy, you can reach out to the owner, Brianna Reinhold, LPC, CFRC, directly or you can speak with any of the providers. In order for therapy to be the most beneficial, you have to be able to build a good rapport and trusting relationship with your counselor. Sometimes, our personalities just clash and its simply not the right fit. This doesn’t mean anything is wrong with you and it doesn’t mean the counselor isn’t qualified. It just means the two of you working together is not the right fit. We would love to help you find someone that you better work with.
  • How often am I required to come to sessions?
    You are not required to attend sessions in any specific frequency or length; however, based off of your overall treatment goals, availability, and financial abilities, your therapist and you will discuss what would be the best options. We understand time does not always allow weekly sessions and not everyone requires weekly either. Each and every client is unique and we strive to individualize care.
  • How do I pay?
    We are a fully electronic practice meaning all of our documentation, scheduling, and payment is done virtually. We do request a card on file at the time of intake. This card is used to pay your session fee, copay, deductible, etc. Billing is typically run the evening of sessions or the following morning.
  • Why do I owe more than my insurance card says my copay should be?
    The copay listed on the front of your insurance card does not always apply to mental health services. Some insurance companies have different rules/requirements for payment for counseling. Due to this, we do not charge anything after the initial intake when using insurance. We will submit the claim and wait to verify what your benefits are. Then we charge the card on file. If the amount owed is more than $50, we will notify you ahead of time; however, anything under $50 is automatically run. You are always encouraged to verify your insurance benefits before scheduling an appointment too. It is important to know what you qualify for as it can impact therapy sessions or frequency. If you would rather not have limitations, please see our section on Insurance vs Private Pay.
  • What are your hours of operation?
    We do not have any set hours of operation. Each therapist has their own schedule and availability. This allows for more flexibility for clients’ work schedules, school schedules and life in general. We do have therapists that work evenings and weekends.
  • What types of services do you provide?
    We work with children (ages 2 and up), adolescents, young adults, adults, couples, families, first responders/Veterans, perinatal/postpartum, LGBTQIA+, substance abuse, complex trauma/PTSD, Spanish speaking, etc. We try to offer services to meet anyone’s need. Several counselors have further training in modalities including, but not limited to, EMDR, Accelerated Resolution Therapy, Sand Tray Therapy, and Play Therapy. We also offer occasional group therapy, awareness events, and special topic discussions. See our Events page for more information.
  • Do you provide sessions in person or online?
    We can provide either option. We can also do a combination of in person and online. Whatever suits your schedule and preference, we are able to accommodate.
  • What ages do you work with?
    We work with ages 2 and up.
  • Where do I find your groups and events?
    Please view our Events page for more information.
  • What insurance do you take?
    We are in network with BCBS and Aetna. We can provide you a superbill for other insurance companies if you have out of network benefits. Please discuss this during scheduling.
  • Where are you located?
    We have two convenient locations in Arizona. Our original location is in Maricopa while our newest location is in Chandler. For exact address location, please visit the home page and scroll to the bottom.
  • Do you accept payment plans?
    We do not want finances to keep individuals and families away from mental health treatment. If you communicate with us, we are more than willing to work out a payment plan option.
  • Can you prescribe medications?
    We do not have any providers employed with NLT that can prescribe medications; however, we have partnered with a few different medication providers. These practices hold the same values and approach to mental health as we do and work well with us to help have a whole team approach to your care. For more information about these practices, please visit our Knowledge Bank page.
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